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Can I return or exchange my order?
Seafolly Australia is passionate about ensuring that you are completely satisfied with your purchase. If you change your mind about an item purchased on Seafolly.com.au, you are entitled to an exchange or refund within 31 days of receipt should it meet the below requirements:
- Proof of purchase provided
- Tags attached
- Garment in original condition, including unworn and unwashed
Please make sure that swimwear is tried on over your own underwear. In the interests of hygiene, we may refuse returns of items where it's obvious that this hasn't been done.
- Returns Form enclosed in returns package (Enclosed in your original order)
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Who pays for my return postage?
Seafolly does not cover the cost of return postage for online purchases. Seafolly does not accept responsibility of customer sent return or exchange packages; so it is advised that when shipping returns or exchanges that meet the required criteria, customers should select a service that provides tracking.
PLEASE NOTE: Duty, tax and/or shipping costs incurred on an exchange or refund order is at the customers’ expense and cannot be refunded unless the item is deemed faulty by a Seafolly representative.
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Where do I send the items I wish return/exchange?
Please direct all return or exchange packages to:
Seafolly Online Returns
Seafolly Newport Beach
1135 Newport Centre Drive
CA 92660 USA
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When will I receive my refund payment?
Refunds will be processed in the same method as the original payment within 5 business days of Seafolly receiving the return parcel. Notification will be sent to nominated email address at the time of this transaction.
PLEASE NOTE: Seafolly cannot be held accountable for banking institution processing timeframes.
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Which items will I be able to exchange or replace?
Seafolly offers exchanges and/or replacements that meet the required criteria for another size, colour or item; subject to product availability. These will be processed within 5 business days of receipt and notification of this transaction will be provided to the nominated email address.
A limit of 1 exchange per order applies, unless product deemed faulty by a Seafolly Representative.
Should a refund be requested for the exchanged item, Seafolly is happy to process a refund, should it meet the Returns Policy requirements.
Should a faster exchange be required, Seafolly recommends visiting a Seafolly Concept Store, or alternatively sending the item back for a refund and placing a separate order online for the new item. Seafolly will not accept out of pocket expenses should a customer choose this option.
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Can I exchange for the same value?
Should the item requested for exchange be the same value as that of the product being returned, no additional payment will be required and the exchange item will be dispatched free of charge.
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What happens if I exchange for a different value?
Should the item requested for exchange be different value as that of the product being returned, one of two scenarios will occur:
- A variance where payment is owed to the customer will be refunded as per the original order payment method.
- A variance where payment is owed to Seafolly, a Customer Service Representative will contact the customer prior to processing and dispatch to take additional payment.
Primary contact will be made via telephone. If unanswered a voicemail will be left and an email sent to the nominated email address.
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Can I return an online order to a store?
Online Return or Exchange – In Store Processing. Please note this policy is only applicable to the below Seafolly Concept stores.
- Seafolly Newport Beach, CA
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Can I exchange an online order in store?
Seafolly Newport store cannot process online exchanges. Exchanges are dispatched from Seafolly Head Office Australia within 5 business days of receipting returned parcel.
Should you require your exchange sooner we recommend for you to return your original order for a full refund and place a new order online
Seafolly will not accept out of picket expenses should a customer choose this option.
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Can I be refunded for my online order in store?
Seafolly Newport can acccept goods for refund, however payments cannot be processed in store. Any refund requested in a Seafolly Concept Store will be progressed to Online Customer Service and will be processed within 5 business days to the original payment method. Notification will be sent to nominated email address at the time of this transaction.
PLEASE NOTE: Seafolly cannot be held accountable for banking institution processing timeframes.
