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Frequently Asked Questions

Shop Online
- Which size should I choose?
  
  Seafolly swimwear is true to size, though we do recommend checking our size guide. To find your perfect fit, click on the size guide at the bottom of each product page; the measurements will help you determine your correct size.
- How do I know if an item is in stock?
  
  All items displayed are in stock, check the colour and size from the drop down boxes on the product page to find out which colour and sizes are available. Colours and sizes not available will not appear.
- Which countries do you ship to?
  
  Australia, Singapore and United States (no shipping to Guam or Puerto Rico).
- Can I purchase a gift card online?
  
  Yes, you can purchase gift cards online. Purchase your gift card Here .
  To view our gift card terms and conditions, click here.
- Can I redeem my gift card online?
  
  Yes, you can redeem your gift card online. To redeem your gift card, select the gift card option under payment method at the checkout. If you have any troubles, please contact our online customer service team at shop@seafolly.com.au
  Unfortunately credit notes issued in store cannot be redeemed online.
- Can I buy a bikini top and bottom separately, even though they are pictured together?
  
  Absolutely, all bikini tops and bottoms are shot and displayed together on the body; however all are sold as individual pieces so you can mix and match styles and sizes until you find the perfect swimsuit. Please note all prices for each bikini piece are as marked on the individual items.
- I have seen an item on the website and now it no longer appears. Do items come back in stock?
  
  Yes, some products will come back in stock. Please check back on the site or contact customer service at shop@seafolly.com.au or 855-732-3655 to find out about product availability.
Payment
- What payment methods does Seafolly accept?
  
  We accept Visa, MasterCard, Amex and Paypal. Please sign up to a Paypal account here should you wish to use this payment method.
- Is it safe to use my credit card online at Seafolly?
  
  At Seafolly, your personal online security is important to us. We use the latest SSL encryption technology to safely transmit your personal and credit card information. All orders are processed through a secure checkout system provided by Salesforce Commerce Cloud. Additionally, for your safety and protection, we do not store any cardholder account data. All credit card payment service are secure and are handled by Braintree who hold the highest level of PCIDSS accreditation.
  Please see https://articles.braintreepayments.com/risk-and-security/compliance/pci-compliancefor more information
Delivery
- Which countries do you ship to?
  
  Australia, Singapore and United States (no shipping to Guam or Puerto Rico).
- Does Seafolly ship to Post Office boxes?
  
  Unfortunately we’re not able to ship to US PO boxes.
- Does Seafolly ship to multiple addresses?
  
  Unfortunately, you may only ship to one address per order. If your order contains gifts or items that require shipping to multiple locations, you will need to place separate orders for each address.
- How soon can I get my order and how much will it cost?
  
  Seafolly US orders are shipped with DHL Express couriers. Order before 8pm (PDT) to receive your order within 2-4 working days. Non-metro areas may add an additional day to delivery timeframe.
  Shipping for Seafolly International orders is $15.00. If your order is $50 or over, we’re pleased to provide free shipping.
  
  Please provide an address where you will be located during business hours to ensure no further delays.
  
  To view our full delivery information, click here.
- My shipping address is incorrect on my order, how can I change this?
  
  Seafolly are only able to change details on your order prior to it being processed by our warehouse. We recommend to contact Seafolly online customer service as soon as possible via phone to request any changes. If you’re unable to reach us on the phone, please email and we will endeavour to process your request. Click here to find our contact details.
Returns
- Can I return or exchange my order?
  Seafolly Australia is passionate about ensuring that you are completely satisfied with your purchase. If you change your mind about an item purchased on Seafolly.com.au, you are entitled to an exchange or refund within 31 days of receipt should it meet the below requirements:
  - Proof of purchase provided
  - Tags attached
  - Garment in original condition, including unworn and unwashed
    Please make sure that swimwear is tried on over your own underwear. In the interests of hygiene, we may refuse returns of items where it's obvious that this hasn't been done.
  - Returns Form enclosed in returns package (Enclosed in your original order)
- Who pays for my return postage?
  
  Seafolly does not cover the cost of return postage for online purchases. Seafolly does not accept responsibility of customer sent return or exchange packages; so it is advised that when shipping returns or exchanges that meet the required criteria, customers should select a service that provides tracking.
  
  PLEASE NOTE: Duty, tax and/or shipping costs incurred on an exchange or refund order is at the customers’ expense and cannot be refunded unless the item is deemed faulty by a Seafolly representative.
- Where do I send the items I wish return/exchange?
  
  Please direct all return or exchange packages to:
  Seafolly Online Returns
  Seafolly Newport Beach
  1135 Newport Centre Drive
  CA 92660 USA
- When will I receive my refund payment?
  
  Refunds will be processed in the same method as the original payment within 5 business days of Seafolly receiving the return parcel. Notification will be sent to nominated email address at the time of this transaction.
  PLEASE NOTE: Seafolly cannot be held accountable for banking institution processing timeframes.
- Which items will I be able to exchange or replace?
  
  Seafolly offers exchanges and/or replacements that meet the required criteria for another size, colour or item; subject to product availability. These will be processed within 5 business days of receipt and notification of this transaction will be provided to the nominated email address.
  
  A limit of 1 exchange per order applies, unless product deemed faulty by a Seafolly Representative.
  
  Should a refund be requested for the exchanged item, Seafolly is happy to process a refund, should it meet the Returns Policy requirements.
  
  Should a faster exchange be required, Seafolly recommends visiting a Seafolly Concept Store, or alternatively sending the item back for a refund and placing a separate order online for the new item. Seafolly will not accept out of pocket expenses should a customer choose this option.
- Can I exchange for the same value?
  
  Should the item requested for exchange be the same value as that of the product being returned, no additional payment will be required and the exchange item will be dispatched free of charge.
- What happens if I exchange for a different value?
  Should the item requested for exchange be different value as that of the product being returned, one of two scenarios will occur:
  - A variance where payment is owed to the customer will be refunded as per the original order payment method.
  - A variance where payment is owed to Seafolly, a Customer Service Representative will contact the customer prior to processing and dispatch to take additional payment.
  Primary contact will be made via telephone. If unanswered a voicemail will be left and an email sent to the nominated email address.
- Can I return an online order to a store?
  Online Return or Exchange – In Store Processing. Please note this policy is only applicable to the below Seafolly Concept stores.
  - Seafolly Newport Beach, CA
- Can I exchange an online order in store?
  
  Seafolly Newport store cannot process online exchanges. Exchanges are dispatched from Seafolly Head Office Australia within 5 business days of receipting returned parcel.
  Should you require your exchange sooner we recommend for you to return your original order for a full refund and place a new order online
  Seafolly will not accept out of picket expenses should a customer choose this option.
- Can I be refunded for my online order in store?
  
  Seafolly Newport can acccept goods for refund, however payments cannot be processed in store. Any refund requested in a Seafolly Concept Store will be progressed to Online Customer Service and will be processed within 5 business days to the original payment method. Notification will be sent to nominated email address at the time of this transaction.
  PLEASE NOTE: Seafolly cannot be held accountable for banking institution processing timeframes.
The Beach Club - Account
- How do I sign up?
  
  You can sign up to The Beach Club online here, or head into any Seafolly or Sunburn stores, including Outlets (excluding Seafolly Melbourne Central, Seafolly Charlestown Square and Seafolly Cannes).
- Does it cost me anything to join?
  
  No, The Beach Club is a free program designed to allow us to thank you for your loyalty and reward you across Seafolly and Sunburn.
- What details do I need to provide to sign up?
  
  You will need to provide your full name, a personal email address, your date of birth, and postcode and agree to our terms and conditions. We ask for your date of birth so we can send you a birthday reward.
- Can I sign up without giving you my email address?
  
  Your account is linked to your email address, so you cannot be a Beach Club member without one. This is how we'll get in touch with any exclusive offers and how you'll receive your Rewards. We recommend signing up with a personal email address that's not likely to change.
- I am already a Seafolly customer or a member of Sunburn's "Beach Club" loyalty program, do I need to join? Is my previous spend included?
  
  As an existing customer there is no need to join - you are already entitled to enjoy and experience The Beach Club. Any purchases you made for the 12 months prior to the date of launch (15 November 2018) have contributed to your Beach Club status. Simply visit your nearest store or click here to see what Beach Club benefits you can now enjoy.
- Can I opt out or cancel?
  
  If you opt out of The Beach Club emails, we won’t be able to keep you up to date on your exclusive offers, events and most importantly, your rewards! We'd love to keep you with us, but if you do not want to hear from us, you can follow the unsubscribe link at the bottom of your emails. Please note, if you unsubscribe, you won’t receive notifications about your loyalty rewards and benefits. Alternatively contact our Customer Service team by emailing them on thebeachclub@seafolly.com.au
- I have two accounts. Can I transfer my rewards from one to the other?
  
  It is not possible to transfer rewards between accounts. Ideally, you'd earn all your rewards on one account so you can reach your rewards faster. Our customer service helpdesk can check which account has the most rewards on it for you. You can contact Customer Service by sending an email to thebeachclub@seafolly.com.au . Please note, in line with our terms and conditions, customers are restricted to one Beach Club membership per person.
- How often is my spend reviewed?
  
  Spend is reviewed on a daily basis, looking back at your previous 12 months spend. You can move up to a higher tier at any time, but your spend will only be reviewed once a year (at anniversary date) to determine whether you maintain your current status or move down a tier.
- How do I maintain my Beach Club status?
  
  Once you reach a Beach Club tier status, you will be able to enjoy the full benefits for 12 months unless your spend increases and you move up a level and enjoy even more rewards and benefits.
- What is my spend balance?
  
  Your spend balance is the total of your purchases made at Seafolly or Sunburn, online or in store, (including Outlets, but excluding Seafolly Melbourne Central and Seafolly Charlestown Square) over a 12 month period.
- What is my anniversary date?
  
  Your Anniversary Date is 12 months from the date your Beach Club status was obtained. It's important to keep track of this date so you can maintain your Beach Club status in the future.
- How do I view and update my contact details?
  
  You can change your personal details by logging in to your online account, by visiting your nearest Seafolly or Sunburn store, or alternatively by contacting our Customer Care team on thebeachclub@seafolly.com.au.
- Where can I view the Beach Club Terms & Conditions and Seafolly/Sunburn's Privacy Policies?
  
  Click here to view The Beach Club Terms & Conditions. Click here to view the Seafolly Privacy Policy, and click here to view the Sunburn Privacy Policy.
The Beach Club - Shopping
- How do I earn rewards?
  
  You will be issued a $20 Reward for every $150 you spend in at any Seafolly or Sunburn stores (including Outlet) in Australia, Singapore, United States or online at Seafolly.com/au, Seafolly.com/us, Seafolly.com/sg or sunburn.com.au. You cannot earn rewards in Seafolly Melbourne Central and Seafolly Charlestown Square.
- How do I find out how many rewards I've earned?
  
  You can ask a member of staff in any Seafolly or Sunburn concept stores. Our Customer Service team can always check your current balance for you, simply send a request through to: thebeachclub@seafolly.com.au. Unfortunately rewards balance cannot be viewed through your online account just yet.
- Can I earn rewards when purchasing sale items?
  
  Yes. You can both earn and redeem rewards on these items.
- Can I earn rewards when purchasing a Gift Card?
  
  No, you cannot earn rewards when purchasing a gift card.
- Can my friend or family member use my Bach Club account?
  
  No, sorry. The gifts and rewards are our reward for you, so they cannot be transferred. Your friend can sign up and start earning rewards themselves.
- When will my rewards appear on my membership?
  
  All purchases made in-store are calculated at the end of each day, so any rewards you are eligible for are sent the next day via email. For online purchases, the rewards are allocated to your member account once your order has been dispatched from the warehouse.
- Does my rewards balance go down if I return my purchase?
  
  Yes. If you return an item, the value of the item (s) is taken off the balance. If a reward has been issued before the return was made, your spend balance will go into negative. For more information on returns, please view our Terms and Conditions.
The Beach Club - Rewards
- What rewards will I receive?
  
  Everyone who joins The Beach Club will receive a $20 Sign Up Reward, just for joining. The $20 Sign Up Reward will be available on your account the day after you sign up. For every $150 you spend across Seafolly and Sunburn, online or in store, you will receive a $20 Reward. You will also receive a Birthday Reward for your birthday if you have specified your date of birth.
- When will I receive my rewards?
  
  $20 Sign Up Reward
  For Members signing up online, the $20 Sign Up Reward will be available to use within 30 minutes of joining and will be visible online in your shopping bag or at checkout. For Members signing up in store, your $20 Sign Up Reward will be issued on the day of sign up, and can only be redeemed on the day of sign up, in Seafolly and Sunburn stores, including Seafolly and Sunburn Outlets.
  $20 Reward for Every $150 Spent
  The $20 Reward is emailed the day after you reach your spend and expires 3 months after the date of issue.
  Birthday Reward
  The Birthday Reward will be available for you to use throughout the month of your birthday. You will be emailed your Birthday Reward at the start of each month.
- Is there a minimum spend on rewards?
  
  No, there is no minimum spend on Rewards.
- Can I use more than one reward in the same purchase?
  
  Yes, you can use more than one reward in one transaction both online and in-store, just remember to use them before they expire.
- Do I have to use my reward in one transaction?
  
  No, you do not need to use your Reward in one transaction. You can choose the amount from your Reward that you would like to redeem. The remainder of the Reward will be available to use until the Reward’s original expiry date.
- Can I redeem my rewards in outlets?
  
  Your $20 Sign Up Reward is redeemable in any Seafolly or Sunburn Outlet on the day you sign up in that outlet store. All other rewards, including Birthday and Transaction Rewards cannot be redeemed in outlets. All your purchases in outlets will however contribute towards your spend balance and towards earning more rewards.
- My reward has expired. Can I still use it?
  
  You cannot redeem your reward once it's expired. We make an effort to send email reminders along the way. Please note our in store teams are unable to amend the expiry dates on rewards or redeem already expired rewards.
- Can I use my reward with other promotions?
  
  Yes you can, unless otherwise specified in the Terms and Conditions of the promotion.
- How can I use my rewards online?
  
  To use your rewards online, make sure you are logged in to your account and hit ‘Apply Rewards’ when prompted at the shopping basket or checkout.