Delivery And Returns
Delivery within USA Cost Orders under $50 (White Sand Members and Guests) $15.00 Orders over $50 (White Sand Members and Guests) FREE All Blue Sea and Gold Sun Members FREE
- Delivery time frame is 3-5 business Days (please allow extra time during sale periods.
- All Singapore and US orders are dispatched with DHL
- PLEASE NOTE: Order delivery times are provided as guidelines only, and do not take into account possible delays caused by the freight company. We cannot be held liable for any delay in delivery and the above time is as provided to us by the freight company.
- We give authority to leave parcels – if this will cause inconvenience, we suggest sending the item to a business address.
- PLEASE NOTE: Once an order has been placed Seafolly is unable to change the delivery address. Once the package has been dispatched it is up to the customer to re direct this with DHL.
Returning Your Online Order
Please note that we are currently experiencing delays in processing refunds. Rest assured we are working to complete these as quickly as possible and you will receive an email confirmation when it has been done. Please reach out to our Customer Service team at firstname.lastname@example.org, if there’s anything else we can help with.
- Your order confirmation number is provided as proof of purchase
- Tags attached are attached to all items
- Garment in original condition, including unworn and unwashed (Please make sure that swimwear is tried on over your own underwear. In the interests of hygiene, we may refuse returns of items where it's obvious that this hasn't been done.)
Submitting your return
- Print a Returns Form here, and complete and enclose in your returns package.
- Go to UPS PORTAL to generate you Return Label
- Enter the corresponding login details:
- Print the label and stick it safely on the Parcel/Satchel, ensuring you keep note of the tracking number.
- Please allow 10 days after we receive your return at the Carson Depot for your return to be processed.
1. At the top left corner click on 'Shipping > Shipping and Rating'
2. In the address information screen click 'Ship From'
3. Fill in the fields on both sides as shown below
4. On the right-hand side, click on 'Shipment Information' and complete
- Seafolly offers exchanges and/or replacements that meet the required criteria for another size, or color of the same style; subject to product availability.
- These will be processed within 5 business days of receipt
- Seafolly only offers same value exchanges (same style, different colour or size).
- Follow the returns process above to make an exchange
Returning Your Online Order In Store
We do not currently have physical stores in the US. Please process return as above.
Shop from Stockists
- Please visit our Store Locator for all our stockists.
- If you bought a Seafolly/JETS item at one of our many stockists, we highly recommend that you contact the stockist’s customer service team to further assist you with any return queries.