Delivery & Returns

Please note that our RETURNS PORTAL is temporarily disabled due to maintenance.
As a result, our RETURNS TIMEFRAME has been extended so you will have a 60 day window from the time of receiving your parcel to process a return.
Our REFUNDS and EXCHANGES timeframe has been extended. Please allow up to 14 days for your Refund or Exchange to be processed.

This document sets out the Terms & Conditions of purchasing on Seafolly.com/us and is applicable to customers in the United States only.  For Terms & Conditions relevant to your delivery location, please change your store view.
Seafolly reserves the right to reject the returns of goods which are not returned in accordance with our Delivery & Returns Policy.
This policy is applicable only to online customers and does not extend to customers who have purchased from a Seafolly Concept Retail Store or a Seafolly Stockist. Items purchased from a Seafolly Stockist are bound under that retailer's Returns and Exchanges Policy. Seafolly cannot be held accountable, or provide refunds or exchanges, for purchases made outside of a Seafolly Concept Store or Seafolly.com. For further information on these specific returns policies contact customerservice@seafolly.com.au.
If you do not understand the below Terms & Conditions, or if you have any questions, please contact a Seafolly Customer Service Representative on 855-732-36559.

Policy Index

 

Delivery

Postage Charges
Free shipping for Blue Sea and Gold Sun Beach Club members in the United States. For White Sand and non Beach Club members, shipping to the United States is free for orders over $50 and a flat rate of $15 for orders under $50. Shipping charges are non-refundable.

 

Delivery Locations
Seafolly.com/us delivers to the United States only, except Guam and Puerto Rico. Please change store view to your local site for additional delivery locations.

 

PLEASE NOTE: Seafolly does not deliver to PO Boxes as our shipping provider DHL requires a signature upon delivery.

 

Delivery Timeframes
Seafolly US orders are shipped with DHL Express couriers. However please note our delivery timeframe has been extended. Please allow up to 10 business days for your order to be delivered. Non-metro areas may add an additional day to delivery timeframe. Track your order here.

SALE - BUSY PERIODS WARNING: Please be aware extended delivery time frames may apply during the busy periods, such as Sale. Delivery may be within an extra 1 to 3 business days than originally recommended.

PLEASE NOTE: Order delivery times are provided as guidelines only, and do not take into account possible delays caused by the freight company, payment authorisation, or public holidays. We cannot be held liable for any delay in delivery and the above time is as provided to us by the freight company.

 

Delivery Address
Please provide an address where you will be located during office hours as DHL requires a signature upon delivery. If a business address is provided, DHL also requires the business' name. Should no one be present to sign when delivery is attempted, DHL will continue to attempt delivery during weekday business hours.
Once an order has been dispatched, Seafolly is unable to amend delivery location or redirect parcel.

 

Online Returns and Exchanges Policy - SEE NOTICE AT TOP OF PAGE
Our Returns Policy is in addition to your rights under the Australian Consumer Law.

Return or Exchange Requirements
Seafolly is passionate about ensuring that you are completely satisfied with your purchase. If you change your mind about an item purchased on Seafolly.com/us, you are entitled to a refund within 30 days of receipt should it meet the below requirements:
  • Your order confirmation number is provided as proof of purchase
  • Tags attached to all items
  • Garment in original condition, including unworn and unwashed. (Please make sure that swimwear is tried on over your own underwear. In the interests of hygiene, we may refuse returns of items where it's obvious that this hasn't been done.)
  • Print a Returns Form here, and complete and enclose in your returns package.
Returning Your Online Purchase
  • Print a Returns Form here, and complete and enclose in your returns package.
  • Seafolly offers FREE returns using a UPS Label. You must log in to the portal using the Email: ‘seafollyus@ups.com’.  and Password: ‘Seafolly123**’.  This can be found via the Parcel Returns Portal here . 
  • Click “Shipping” option from the MENU BAR. Choose “SHIPPING and RATING” to start creating your shipment
  • Click “Pickup Request" button and select a date/time. Save.
  • Click the 'Ship From' tab and enter your details.
  • Enter Product Name as the Description, Order Number and Reason for Return then click "Submit"
  • Once the form is submitted a label will be generated. Print out this consignment and attach it to your parcel 
Refund Payments
Due to current circumstances, our Refund timeframe has been extended. Please allow up to 14 days for your refund to be processed. Notification will be sent to nominated email address at the time of this transaction. This includes payments made using a Gift Voucher. If the item is returned, the customer will receive their refund in the form of a re issued Gift Voucher of the refund value.

 

PLEASE NOTE: Seafolly cannot be held accountable for banking institution processing timeframes.

 

Exchanges or Replacements
Seafolly offers exchanges and/or replacements that meet the required criteria for another size, or color of the same style; subject to product availability. Due to the current circumstances, please allow up to 14 business days for exchanges to be processed. Notification of this transaction will be provided to the nominated email address.

 

A limit of 1 exchange per order applies, unless product deemed faulty by a Seafolly Representative. Should a refund be requested for the exchanged item, Seafolly is happy to process a refund, should it meet the Returns Policy requirements.

 

Should a faster exchange be required, Seafolly recommends visiting a Seafolly Concept Store, or alternatively sending the item back for a refund and placing a separate order online for the new item. Seafolly will not accept out of pocket expenses should a customer choose this option.

 

Same Value Exchange
Seafolly only offers same value exchanges (same style, different colour or size). Should the item requested for exchange be the same value as that of the product being returned, no additional payment will be required and the exchange item will be dispatched free of charge.

 

Returning Your Online Purchase In Store
Seafolly Concept Newport Beach will accept the return of online purchases in store.

 

If you wish to exchange your item(s), your new item will be dispatched from Seafolly Head Office Australia within 5 days of returning your original purchase to Seafolly Concept Newport Beach. Should you require your exchange sooner we recommend for you to return your original order for a full refund and place a new order online.

 

If you wish to return your item(s) for refund, a refund request will be sent to Seafolly Head Office Australia. This will be processed within 5 business days to the original payment method. During sale periods please allow up to 15 days for refund to be processed. Notification will be sent to nominated email address at the time of this transaction.

 

PLEASE NOTE: Seafolly cannot be held accountable for banking institution processing timeframes.
 

Instore Returns Policy

We will gladly offer you an exchange, refund or credit within 30 days for your instore purchase, provided you present your receipt as a proof of purchase and garments are in their original condition with tags and hygiene stickers still attached. All instore purchases must be returned to a Seafolly Concept store or Seafolly Outlet. Unfortunately we cannot acept instore returns at our Online warehouse. PLEASE NOTE we have extended returns on items bought within 30 days of 31 March 2020 in our store. You will be able to return these items within 30 days of our stores re-opening.