Delivery And Returns
Due to ongoing interruptions in the delivery network, we are currently experiencing delivery delays of up to 7 working days.
Please be assured that we are fulfilling your order as quickly as possible and will provide you with regular email updates.
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Shipping Cost
Delivery within Singapore Cost Orders under $50 (White Sand Members and Guests) $15.00 Orders over $50 (White Sand Members and Guests) FREE All Blue Sea and Gold Sun Members FREE -
Delivery
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- Due to ongoing delays in the delivery network, we are currently experiencing a delay in delivery by up to 7 days.
- Delivery time frame is 3-5 business Days (please allow extra time during sale periods)
- All Singapore and US orders are dispatched with DHL
- PLEASE NOTE: Order delivery times are provided as guidelines only, and do not take into account possible delays caused by the freight company. We cannot be held liable for any delay in delivery and the above time is as provided to us by the freight company.
- We give authority to leave parcels – if this will cause inconvenience, we suggest sending the item to a business address.
- PLEASE NOTE: Once an order has been placed Seafolly is unable to change the delivery address. Once the package has been dispatched it is up to the customer to re direct this with DHL.
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Returning Your Online Purchase
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Return requirements
- Your order confirmation number is provided as proof of purchase
- Tags attached are attached to all items
- Garment in original condition, including unworn and unwashed (Please make sure that swimwear is tried on over your own underwear. In the interests of hygiene, we may refuse returns of items where it's obvious that this hasn't been done.)
Submitting your return
- Print a Returns Form here, and complete and enclose in your returns package.
- Go to UPS PORTAL to generate you Return Label
- Enter the corresponding login details:
Username: sg@seafolly.com
Password: Seafolly00*** - At the top left corner click on Shipping > Shipping and Rating
- Set a pick up request.
- Then, fill the SHIP FROM, SHIPMENT INFORMATION and REFERENCE tabs.
- Print the label and stick it safely on the Parcel/Satchel, ensuring you keep note of the tracking number.
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Exchanges
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- Seafolly offers exchanges and/or replacements that meet the required criteria for another size, or color of the same style; subject to product availability.
- These will be processed within 5 business days of receipt
- Seafolly only offers same value exchanges (same style, different colour or size).
- Follow the returns process above to make an exchange
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Returning Your Online Purchase In Store
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If you wish to return your online purchase to your nearest Seafolly Concept Store, the store will be able to accept goods for refund purchased online.
- Ensure you have the correct order number matching the items in the order
- Please find your nearest concept store. Please note full price items are unable to be returned to outlet stores.
- Take the item into store in it’s original condition.
- Payments cannot be processed in store. Any refund requested in a Seafolly Concept Store will be progressed to Online Customer Service team to process.
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In-Store Purchase
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- We will gladly offer you an exchange, refund or credit within 30 days for your instore purchase, provided you present your receipt as a proof of purchase and garments are in their original condition with tags and hygiene stickers still attached
- All instore purchases must be returned to a Seafolly Concept store or Seafolly Outlet.
- If you bought a Seafolly/JETS item at one of our many stockists, we highly recommend that you contact the stockist’s customer service team to further assist you with any return queries.
- Unfortunately we cannot accept instore returns at our Online warehouse.
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