Delivery & Returns
While we are doing our best to get your order to you within the standard delivery timeframe, please be aware there may be a delay in dispatching your order during our Sale period. Our Customer Care team will be available during this time if you have any questions.
Seafolly reserves the right to reject the returns of goods which are not returned in accordance with our Delivery & Returns Policy.
This policy is applicable only to online customers and does not extend to customers who have purchased from a Seafolly Concept Store or a Seafolly Stockist. Items purchased from a Seafolly Stockist are bound under that retailer's Returns and Exchanges Policy. Seafolly cannot be held accountable, or provide refunds or exchanges, for purchases made outside of a Seafolly Concept Store or Seafolly.com/sg. For further information on these specific returns policies contact firstname.lastname@example.org.
If you do not understand the below Terms & Conditions, or if you have any questions, please contact Seafolly Customer Service on +61 2 9291 8309.
- Postage Charges
- Free postage within the Singapore for orders SG$50.00 and over. Orders SG$49.99 and under will incur a SG$15.00 shipping fee.
- Delivery Locations
- Seafolly.com/sg delivers only to Singapore. Please change store view to your local site for additional delivery locations.
- Delivery Timeframes
- Seafolly Singapore orders are shipped with DHL Express couriers. Order before 11am to receive your order within 2-4 working days. Non-metro areas may add an additional day to delivery timeframe. Track your order here. PLEASE NOTE: Order delivery times are provided as guidelines only, and do not take into account possible delays caused by the freight company, payment authorisation, or public holidays. We cannot be held liable for any delay in delivery and the above time is as provided to us by the freight company.
- Delivery Address
Please provide an address where you will be located during office hours as DHL requires a signature upon delivery. If a business address is provided, DHL also requires the business' name. Should no one be present to sign when delivery is attempted, DHL will continue to attempt delivery during weekday business hours.
Once an order has been dispatched, Seafolly is unable to amend delivery location or redirect parcel.
Online Returns and Exchanges Policy
Our Returns Policy is in addition to your rights under the Australian Consumer Law.
- Return or Exchange Requirements
- Seafolly is passionate about ensuring that you are completely satisfied with your purchase. If you change your mind about an item purchased on Seafolly.com/us, you are entitled to a refund within 31 days of receipt should it meet the below requirements:
- Your order confirmation number is provided as proof of purchase
- Tags attached to all items
- Garment in original condition, including unworn and unwashed. (Please make sure that swimwear is tried on over your own underwear. In the interests of hygiene, we may refuse returns of items where it's obvious that this hasn't been done.)
- A Returns Form is completed and enclosed in your returns package. PRINT YOUR RETURNS FORM HERE
- Postage of Exchange or Refund
- Unfortunately Seafolly does not accept responsibility of customer sent return or exchange packages; so it is advised that when shipping returns or exchanges that meet the above required criteria, customers select a service that provides tracking. PLEASE NOTE: Duty, tax and/or shipping costs incurred on an exchange or refund order is at the customers’ expense and cannot be refunded unless deemed faulty by a Seafolly representative.
- Returns Address
Please direct all return or exchange packages to:
Seafolly Online Returns
PO Box 5151
Minto NSW 2566
- Refund Payments
- Refunds will be processed to the original payment method within 5 business days of Seafolly receiving the returned item/s. Notification will be sent to nominated email address at the time of this transaction. PLEASE NOTE: Seafolly cannot be held accountable for banking institution processing timeframes.
- Exchanges or Replacements
- Seafolly offers exchanges and/or replacements that meet the required criteria for another size, colour or item; subject to product availability. These will be processed within 5 business days of receipt and notification of this transaction will be provided to the nominated email address. A limit of 1 exchange per order applies, unless product deemed faulty by a Seafolly Representative. Should a refund be requested for the exchanged item, Seafolly is happy to process a refund, should it meet the Returns Policy requirements. Should a faster exchange be required, Seafolly recommends visiting a Seafolly Concept Store, or alternatively sending the item back for a refund and placing a separate order online for the new item. Seafolly will not accept out of pocket expenses should a customer choose this option.
- Same Value Exchange
- Should the item requested for exchange be the same value as that of the product being returned, no additional payment will be required and the exchange item will be dispatched free of charge.
- Different Value Exchange
Should the item requested for exchange be different value as that of the product being returned, one of two scenarios will occur:
- A variance where payment is owed to the customer will be refunded as per the original order payment method.
- A variance where payment is owed to Seafolly, a Customer Service Representative will contact the customer prior to processing and dispatch to take additional payment.
Primary contact will be made via telephone. If unanswered a voicemail will be left and an email sent to the nominated email address.