Delivery & Returns

Our UPS RETURNS PORTAL is currently under maintenance. Please hold on to your return for now. Please note the returns timeframe for orders has been relaxed as a result. If you prefer, you can still print a Returns Form and return your order at your own expense, in the meantime. Please note that our delivery timeframe has been extended. Please allow up to 7 business days for your online order to be delivered. We've also extended RETURNS on items bought within 30 days of 31 March 2020 in our store. You will be able to return these items within 30 days of our stores re-opening.

This document sets out the Terms & Conditions of purchasing on Seafolly.com/sg and is applicable to customers in Singapore only.  For Terms & Conditions relevant to your delivery location, please change your store view.
Seafolly reserves the right to reject the returns of goods which are not returned in accordance with our Delivery & Returns Policy.
This policy is applicable only to online customers and does not extend to customers who have purchased from a Seafolly Concept Store or a Seafolly Stockist. Items purchased from a Seafolly Stockist are bound under that retailer's Returns and Exchanges Policy. Seafolly cannot be held accountable, or provide refunds or exchanges, for purchases made outside of a Seafolly Concept Store or Seafolly.com/sg. For further information on these specific returns policies contact customerservice@seafolly.com.au.
If you do not understand the below Terms & Conditions, or if you have any questions, please contact Seafolly Customer Service on +61 2 9291 8309.

Policy Index

 

Delivery

Postage Charges
Free shipping for Blue Sea and Gold Sun Beach Club members in Singapore. For White Sand and non Beach Club members, shipping to Singapore is free for orders over $50 and a flat rate $15 for orders under $50. Shipping charges are non-refundable.

 

Delivery Locations
Seafolly.com/sg delivers only to Singapore. Please change store view to your local site for additional delivery locations.

 

Delivery Timeframes
Seafolly Singapore orders are shipped with DHL Express couriers. However please note our delivery timeframe has currently been extended. Please allow up to 10 business days for your order to be delivered. Non-metro areas may add an additional day to delivery timeframe. Track your order here.

SALE - BUSY PERIODS WARNING: Please be aware extended delivery time frames may apply during the busy periods, such as Sale. Delivery may be within an extra 1 to 3 business days than originally recommended.

PLEASE NOTE: Order delivery times are provided as guidelines only, and do not take into account possible delays caused by the freight company, payment authorisation, or public holidays. We cannot be held liable for any delay in delivery and the above time is as provided to us by the freight company.

 

Delivery Address
Please provide an address where you will be located during office hours as DHL requires a signature upon delivery. If a business address is provided, DHL also requires the business' name. Should no one be present to sign when delivery is attempted, DHL will continue to attempt delivery during weekday business hours.
Once an order has been dispatched, Seafolly is unable to amend delivery location or redirect parcel.

Online Returns and Exchanges Policy
Our Returns Policy is in addition to your rights under the Australian Consumer Law.

Return or Exchange Requirements
Seafolly is passionate about ensuring that you are completely satisfied with your purchase. If you change your mind about an item purchased on Seafolly.com/sg, you are entitled to a refund within 30 days of receipt should it meet the below requirements:
  • Your order confirmation number is provided as proof of purchase
  • Tags attached to all items
  • Garment in original condition, including unworn and unwashed. (Please make sure that swimwear is tried on over your own underwear. In the interests of hygiene, we may refuse returns of items where it's obvious that this hasn't been done.)
  • Print a Returns Form here, and complete and enclose in your returns package.
Returning Your Online Purchase
  • Print a Returns Form here, and complete and enclose in your returns package.
  • Seafolly offers FREE returns using a UPS Label. PLEASE SEE NOTICE AT TOP OF PAGE
  • Click “Shipping” option from the MENU BAR. Choose “SHIPPING and RATING” to start creating your shipment
  • Click “Pickup Request" button and select a date/time. Save.
  • Click the 'Ship From' tab and enter your details.
  • Enter Product Name as the Description, Order Number and Reason for Return then click "Submit"
  • Once the form is submitted a label will be generated. Print out this consignment and attach it to your parcel 
Refund Payments
Refunds will be processed to the original payment method within 5 business days of Seafolly receiving the returned item/s. However please note during busy sale periods refund timeframe may be up to 15 days. Notification will be sent to nominated email address at the time of this transaction. This includes payments made using a Gift Voucher. If the item is returned, the customer will receive their refund in the form of a re issued Gift Voucher of the refund value.

 

PLEASE NOTE: Seafolly cannot be held accountable for banking institution processing timeframes.
 

Exchanges

Seafolly offers exchanges and/or replacements that meet the required criteria for another size, or colour of the same style; subject to product availability. These will be processed within 5 business days of receipt and notification of this transaction will be provided to the nominated email address.

 

Same Value Exchange
Seafolly only offers same value exchanges (same style, different colour or size). Should the item requested for exchange be the same value as that of the product being returned, no additional payment will be required and the exchange item will be dispatched free of charge.

 

How To Exchange
Follow the 3 ‘How to Return’ steps, ensuring that you complete the Exchange section on the Returns Form

 

 

Returns Policy for Instore Purchases

We will gladly offer you an exchange, refund or credit within 30 days for your instore purchase, provided you present your receipt as a proof of purchase and garments are in their original condition with tags and hygiene stickers still attached. All instore purchases must be returned to a Seafolly Concept store or Seafolly Outlet. Unfortunately, we cannot accept instore returns at our Online warehouse. PLEASE NOTE we have extended returns on items bought within 30 days of 31 March 2020 in our store. You will be able to return these items within 30 days of our stores re-opening.