Delivery & Returns
This document sets out the Terms & Conditions of purchasing on Seafolly.com/sg and is applicable to customers in Singapore only. For Terms & Conditions relevant to your delivery location, please change your store view.
Seafolly reserves the right to reject the returns of goods which are not returned in accordance with our Delivery & Returns Policy.
This policy is applicable only to online customers and does not extend to customers who have purchased from a Seafolly Concept Retail Store or a Seafolly Stockist. Items purchased from a Seafolly Stockist are bound under that retailer's Returns and Exchanges Policy. Seafolly cannot be held accountable, or provide refunds or exchanges, for purchases made outside of a Seafolly Concept Store or Seafolly.com.sg. For further information on these specific returns policies contact customerservice@seafolly.com.au.
If you do not understand the below Terms & Conditions, or if you have any questions, please contact a Seafolly Customer Service Representative on +61 2 9291 8309.
Seafolly reserves the right to reject the returns of goods which are not returned in accordance with our Delivery & Returns Policy.
This policy is applicable only to online customers and does not extend to customers who have purchased from a Seafolly Concept Retail Store or a Seafolly Stockist. Items purchased from a Seafolly Stockist are bound under that retailer's Returns and Exchanges Policy. Seafolly cannot be held accountable, or provide refunds or exchanges, for purchases made outside of a Seafolly Concept Store or Seafolly.com.sg. For further information on these specific returns policies contact customerservice@seafolly.com.au.
If you do not understand the below Terms & Conditions, or if you have any questions, please contact a Seafolly Customer Service Representative on +61 2 9291 8309.
Policy Index
Delivery
- Postage Charges
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FREE POSTAGE within Singapore for orders over SGD$150.
Orders under SGD$150 will incur a SGD$9.95 shipping fee
- Delivery Locations
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Seafolly.com.sg delivers only to Singapore.
Please change store view to your local site for additional delivery locations. - Delivery Timeframes
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All goods purchased on Seafolly.com.sg will receive a tracking number sent upon dispatch to the order email address; and be delivered by DHL within 2-3 business days. Orders are processed and dispatched same-day if submitted by midday, Monday to Friday. Please note, no orders are processed or delivered on Saturday, Sunday or Australian Public Holidays.
Track your parcel here.
Please note, rural areas may add an additional day to delivery time frames.
Order delivery times are provided as guidelines only, and do not take into account possible delays caused by payment authorisation. We cannot be held liable for any delay in delivery and the above time is as provided to us by the freight company. - Delivery Address
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Please provide an address where you will be located during office hoursas DHL requires a signature upon receipt. If a work address is provided, DHL requires the business and receivers’ names.
Should no one be present at delivery to sign for your parcel, a card will be left and the parcel taken to your local post office or freight depot.
Once an order has been dispatched, Seafolly Australia is unable to amend delivery location or redirect parcel. -
Online Returns and Exchanges PolicyOur Returns Policy is in addition to your rights under the Australian Consumer Law.
- Return or Exchange Requirements
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Seafolly Australia is passionate about ensuring that you are completely satisfied with your purchase. If you change your mind about an item purchased on Seafolly.com.au, you are entitled to an exchange or refund within 31 days of receipt should it meet the below requirements:
- - Proof of purchase provided
- - Tags attached
- - Garment in original condition, including unworn and unwashed
Please make sure that swimwear is tried on over your own underwear. In the interests of hygiene, we may refuse returns of items where it's obvious that this hasn't been done. - - Returns Form enclosed in returns package
Enclosed in your original order or CLICK HERE to download.
- Postage of Exchange or Refund
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Seafolly does not accept responsibility of customer sent return or exchange packages; so it is advised that when shipping returns or exchanges that meet the above required criteria, customers should select a service that provides tracking.
PLEASE NOTE:. Duty, tax and/or shipping costs incurred on an exchange or refund order is at the customers’ expense and cannot be refunded unless deemed faulty by a Seafolly representative.
- Delivery Address
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Please direct all return or exchange packages to:
Seafolly Online Returns
c/Quantium Solutions
PO Box 5151
MINTO NSW 2566 - Refund Payments
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Refunds will be processed in the method as the original payment within 5 business days of Seafolly receiving the return parcel. Notification will be sent to nominated email address at the time of this transaction.
PLEASE NOTE: Seafolly cannot be held accountable for banking institution processing timeframes.
- Exchanges or Replacements
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Seafolly offers exchanges and/or replacements that meet the required criteria for another size, colour or item; subject to product availability.
These will be processed within 5 business days of receipt and notification of this transaction will be provided to the nominated email address.
A limit of 1 exchange per order applies, unless product deemed faulty by a Seafolly Representative. Should a refund be requested for the exchanged item, Seafolly is happy to process a refund, should it meet the Returns Policy requirements.
Should a faster exchange be required, Seafolly recommends visiting a Seafolly Concept Store, or alternatively sending the item back for a refund and placing a separate order online for the new item. Seafolly will not accept out of pocket expenses should a customer choose this option.
- Same Value Exchange
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Should the item requested for exchange be the same value as that of the product being returned, no additional payment will be required and the exchange item will be dispatched free of charge.
- Different Value Exchange
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Should the item requested for exchange be different value as that of the product being returned, one of two scenarios will occur:
- A variance where payment is owed to the customer will be refunded as per the original order payment method.
- A variance where payment is owed to Seafolly, a Customer Service Representative will contact the customer prior to processing and dispatch to take additional payment.
Primary contact will be made via telephone. If unanswered a voicemail will be left and an email sent to the nominated email address.
- Online Return or Exchange – In Store Processing
- All items purchased online must be returned to the above listed address, ensuring that all requirements are met. No refund or exchange can be processed in store.