Delivery & Returns

This document sets out the Terms & Conditions of purchasing on Seafolly.com/au and is applicable to Australian customers only.  For Terms & Conditions relevant to your delivery location, please change your store view.
Seafolly reserves the right to reject the returns of goods which are not returned in accordance with our Delivery & Returns Policy.
This policy is applicable only to online customers and does not extend to customers who have purchased from a Seafolly Concept Retail Store or a Seafolly Stockist. Items purchased from a Seafolly Stockist are bound under that retailer's Returns and Exchanges Policy. Seafolly cannot be held accountable, or provide refunds or exchanges, for purchases made outside of a Seafolly Concept Store or Seafolly.com.au. For further information on these specific returns policies contact customerservice@seafolly.com.au.
If you do not understand the below Terms & Conditions, or if you have any questions, please contact a Seafolly Customer Service Representative on 1300 420 811.

Policy Index

Delivery

Postage Charges
Free postage within Australia for orders AU$50.00 and over. Orders AU$49.99 and under will incur an AU$7.50 shipping fee. Shipping charges are non-refundable.

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Delivery Locations

Seafolly.com.au delivers only to Australia. Please change store view to your local site for additional delivery locations.

PLEASE NOTE: Seafolly Australia does accept online orders for Christmas Island. Should you wish to make an order with a delivery address in that location please contact a Seafolly Online Customer Service Representative on 1300 420 811.

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Delivery Timeframes
Order before 1pm (AEST) to receive your order within 1-3 working days. Non-metro areas may add an additional day to delivery timeframe. Seafolly Australia uses StarTrack couriers.
Track your order here.
PLEASE NOTE: Rural areas may add an additional day to delivery time frames.Order delivery times are provided as guidelines only, and do not take into account possible delays caused by payment authorisation. We cannot be held liable for any delay in delivery and the above time is as provided to us by the freight company.

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Delivery Address

Please provide an address where you will be located during office hours as StarTrack requires a signature upon receipt. If a work address is provided, StarTrack requires the business and receivers’ names. Should no one be present at delivery to sign for your parcel, a card will be left and the parcel taken to your local post office or freight depot.

Once an order has been dispatched, Seafolly Australia is unable to amend delivery location or redirect parcel.

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Online Returns and Exchanges Policy

Return or Exchange Requirements

Seafolly Australia is passionate about ensuring that you are completely satisfied with your purchase. If you change your mind about an item purchased on Seafolly.com.au, you are entitled to an exchange or refund within 31 days of receipt should it meet the below requirements:

  • Proof of purchase provided
  • Tags attached
  • Garment in original condition, including  unworn and unwashed
    Please make sure that swimwear is tried on over your own underwear. In the interests of hygiene, we may refuse returns of items where it's obvious that this hasn't been done.
  • Returns Form enclosed in returns package
    Enclosed in your original order or CLICK HERE to download.

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Returning Your Online Purchase

Seafolly offers free returns using an Australia Post Label. This can be found via the Parcel Returns Portal https://returns.auspost.com.au/seafolly. You must provide your order number (found on your order confirmation email), reason for returning your item(s), and your details.

Once you have created your Return Post Label, take note of your return reference number. An email will also be sent to you with this information. This number can be used to track your return via Australia Post https://auspost.com.au/mypost/track/#/search.

Pack all items you wish to return with a complete Returns and Exchanges form in a satchel, or reuse the original packaging if suitable, and secure the returns label to the outside of the package. Remember to remove any old postage labels if reusing the original packaging.

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Refund Payments
Refunds will be processed in the same method as the original payment within 5 business days of Seafolly receiving the return parcel. Notification will be sent to nominated email address at the time of this transaction.
PLEASE NOTE: Seafolly cannot be held accountable for banking institution processing timeframes.

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Exchanges or Replacements
Seafolly offers exchanges and/or replacements that meet the required criteria for another size, colour or item; subject to product availability. These will be processed within 5 business days of receipt and notification of this transaction will be provided to the nominated email address.
A limit of 1 exchange per order applies, unless product deemed faulty by a Seafolly Representative. Should a refund be requested for the exchanged item, Seafolly is happy to process a refund, should it meet the Returns Policy requirements.
Should a faster exchange be required, Seafolly recommends visiting a Seafolly Concept Store, or alternatively sending the item back for a refund and placing a separate order online for the new item. Seafolly will not accept out of pocket expenses should a customer choose this option.

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Same Value Exchange
Should the item requested for exchange be the same value as that of the product being returned, no additional payment will be required and the exchange item will be dispatched free of charge.

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Different Value Exchange
Should the item requested for exchange be different value as that of the product being returned, one of two scenarios will occur:
  1. A variance where payment is owed to the customer will be refunded as per the original order payment method.
  2. A variance where payment is owed to Seafolly, a Customer Service Representative will contact the customer prior to processing and dispatch to take additional payment.
    Primary contact will be made via telephone. If unanswered a voicemail will be left and an email sent to the nominated email address.

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Online Return or Exchange – In Store Processing
PLEASE NOTE: This policy is only applicable to the below Seafolly Concept stores.
  • Seafolly Bondi Junction, NSW
  • Seafolly Castle Towers, NSW
  • Seafolly Chatswood, NSW
  • Seafolly Miranda, NSW
  • Seafolly Warringah, NSW
  • Seafolly Chadstone, VIC
  • Seafolly Doncaster, VIC
  • Seafolly Highpoint, VIC
  • Seafolly Adelaide, SA
  • Seafolly Carindale, QLD
  • Seafolly Indooroopilly, QLD
  • Seafolly Pacific Fair, QLD
  • Seafolly Port Douglas, QLD
  • Seafolly Robina, QLD
  • Seafolly Claremont, WA
  • Seafolly Karrinyup, WA

PLEASE NOTE: Seafolly Charlestown (Newcastle) and Seafolly Melbourne Central cannot accept exchanges or refunds for products purchased online.
For more store information, please click here.

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In Store Exchanges
Seafolly Concept Stores can process online exchanges for the same value only and accept product for refunds, should the item meet the requirements as listed above.
Should your requested exchange item be at a different value, a refunded for your original order will be processed within 5 business days of request and you will be required to purchase the requested items separately. Seafolly will not accept out of pocket expenses should a customer choose this option.

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In Store Refunds
Seafolly Concept Stores can accept goods for refund purchased online only, however payments cannot be processed in store. Any refund requested in a Seafolly Concept Store will be progressed to Online Customer Service and will be processed within 5 business days to the original payment method. Notification will be sent to nominated email address at the time of this transaction.
PLEASE NOTE: Seafolly cannot be held accountable for banking institution processing time frames.

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