Delivery & Returns

This document sets out the Terms & Conditions of purchasing on Seafolly.com/au and is applicable to Australian customers only.  For Terms & Conditions relevant to your delivery location, please change your store view.

 

Seafolly reserves the right to reject the returns of goods which are not returned in accordance with our Delivery & Returns Policy.

 

This policy is applicable only to online customers and does not extend to customers who have purchased from a Seafolly Concept Store or a Seafolly Stockist. Items purchased from a Seafolly Stockist are bound under that retailer's Returns and Exchanges Policy. Seafolly cannot be held accountable, or provide refunds or exchanges, for purchases made outside of a Seafolly Concept Store or Seafolly.com/au. For further information on these specific returns policies contact customerservice@seafolly.com.au.

 

If you do not understand the below Terms & Conditions, or if you have any questions, please contact Customer Service on 1300 420 811.

Policy Index

Delivery

Postage Charges
Free shipping for Beach Club members in Australia. For non Beach Club members, shipping in Australia is free for orders over $50 and a flat rate $7.50 for orders under $50. Shipping charges are non-refundable.

 

Delivery Locations
Seafolly.com/au delivers only to Australia. Please change store view to your local site for additional delivery locations.

 

PLEASE NOTE: Seafolly Australia does accept online orders for Christmas Island. Should you wish to make an order with a delivery address in that location please contact Customer Service on 1300 420 811.

Delivery Timeframes
Order before 1pm (AEST) to receive your order within 1-3 working days. Non-metro areas may add an additional day to delivery timeframe. Seafolly Australia uses StarTrack couriers. Track your order here.

PLEASE NOTE: Order delivery times are provided as guidelines only, and do not take into account possible delays caused by the freight company, payment authorisation, or public holidays. We cannot be held liable for any delay in delivery and the above time is as provided to us by the freight company.

Delivery Address
We give authority to leave for all our parcels with StarTrack. For this reason, we suggest you provide an address where someone will be available during business hours to receive your parcel as it is delivered. If a business address is provided, StartTrack require the business' name. Should no one be present at delivery, the parcel will be left at the address.

 

Once an order is marked as delivered by StarTrack tracking, it is the customers responsibility to retrieve the order either from the local post office, the authority to leave location or the business address provided.

Once an order has been dispatched, Seafolly Australia is unable to amend delivery location or redirect your order.

Online Returns Policy

Return Requirements
Seafolly is passionate about ensuring that you are completely satisfied with your purchase. If you change your mind about an item purchased on Seafolly.com/au, you are entitled to a refund within 30 days of receipt should it meet the below requirements:

 

  • Your order confirmation number is provided as proof of purchase
  • Tags attached are attached to all items
  • Garment in original condition, including unworn and unwashed (Please make sure that swimwear is tried on over your own underwear. In the interests of hygiene, we may refuse returns of items where it's obvious that this hasn't been done.)
  • Print a Returns Form here, and complete and enclose in your returns package.
Returning Your Online Purchase
Seafolly offers FREE returns using an Australia Post Label. This can be found via the Parcel Returns Portal . You must provide your order number (found on your order confirmation email), reason for returning your item(s), and your details.

 

Once you have created your Return Post Label, take note of your return reference number. An email will also be sent to you with this information. This number can be used to track your return via Australia Post.

Pack all items you wish to return with a complete Returns Form in a satchel, or reuse the original packaging if suitable, and secure the returns label to the outside of the package. Remember to remove any old postage labels if reusing the original packaging.

Alternatively, you may wish to return your online purchase to your nearest Seafolly Concept Store. Seafolly Concept Stores (listed below) are able to accept goods for refund purchased online only, however payments cannot be processed in store. Any refund requested in a Seafolly Concept Store will be progressed to Online Customer Service team to process.

  • Seafolly Bondi Junction, NSW
  • Seafolly Castle Towers, NSW
  • Seafolly Chatswood, NSW
  • Seafolly Miranda, NSW
  • Seafolly Warringah, NSW
  • Seafolly Chadstone, VIC
  • Seafolly Doncaster, VIC
  • Seafolly Highpoint, VIC
  • Seafolly Adelaide, SA
  • Seafolly Carindale, QLD
  • Seafolly Indooroopilly, QLD
  • Seafolly Pacific Fair, QLD
  • Seafolly Port Douglas, QLD
  • Seafolly Robina, QLD
  • Seafolly Claremont, WA
  • Seafolly Karrinyup, WA

Seafolly Charlestown (Newcastle) and Seafolly Melbourne Central cannot accept returns for products purchased online. For more store information, please click here.

Refund Payments
Refunds will be processed to the original payment method within 5 business days of Seafolly receiving the returned item/s. Notification will be sent to nominated email address at the time of this transaction. This includes payments made using a Gift Voucher. If the item is returned, the customer will receive their refund in the form of a re issued Gift Voucher of the refund value.

 

PLEASE NOTE: Seafolly cannot be held accountable for banking institution processing timeframes.

 

 

Exchanges

Seafolly offers exchanges and/or replacements that meet the required criteria for another size, or color of the same style; subject to product availability. These will be processed within 5 business days of receipt and notification of this transaction will be provided to the nominated email address.

 

Should a faster exchange be required, we recommend visiting a Seafolly Concept Store, or alternatively sending the item back for a gift voucher and placing a separate order online for the new item. Seafolly will not accept out of pocket expenses should a customer choose this option. Should a refund be requested for the exchanged item, Seafolly is happy to process a refund, should it meet the Returns Policy requirements.

 

Same Value Exchange
Seafolly only offers same value exchanges (same style, different colour or size). Should the item requested for exchange be the same value as that of the product being returned, no additional payment will be required and the exchange item will be dispatched free of charge.

How To Exchange
Follow the 3 ‘How to Return’ steps, ensuring that you complete the Exchange section on the Returns Form

 

 

 

Instore Returns Policy

We will gladly offer you an exchange, refund or credit within 30 days for your instore purchase, provided you present your receipt as a proof of purchase and garments are in their original condition with tags and hygiene stickers still attached. All instore purchases must be returned to a Seafolly Concept store or Seafolly Outlet. Unfortunately we cannot acept instore returns at our Online warehouse.