Customer Service

Here you will find answers to your questions about shopping at our online store, your order, payment options and more. Simply select from the categories below for you complete information.

Opening An Account

Opening an account is easy. You may create an account at any time by clicking the "My Account" hyperlink in the header or when you place an order, you will be prompted to log in with your email address and password. An account offers you a safe, easy and fast way to order. It also serves as a way to track your order and receive emails about your order. Read More

Valid Payment Methods

Payment for all goods must be made by credit or debit card. We accept payment with: Visa, MasterCard, American Express, Afterpay and PayPal. Read More

Privacy Policy

Read through Seafolly's privacy policy. Find out how information is stored and used. Find out how to update your information and the details of our protection policies of all customer orders. Read More

Information About Shipping

We shall endeavour to dispatch the goods to you as soon as possible after you place your order (subject to the order having been accepted by us as will be confirmed to you by email), normally within 2 working days or less if the goods are in stock, and in any event within 30 days beginning on the day after you place your order. Read More

Terms & Conditions of Sale

By using the seafolly.com website, you are deemed to have read the terms and conditions and be bound by them. Read More

FAQs

Many of our customers have the the same questions and concerns regarding orders, the capturing and storage of personal information, shipping methods and shipping charges. Here is a list of the most common questions and answers provided for customers. Read More

Managing Your Account

Your email address serves as a convenient way to receive important information about your order and serves as your Salesforce Commerce Cloud account identification. Your account stores information such as order history and your billing and shipping address. It also offers you the ability to track your order(s). The password assures that only you have access to your account information. Read More

Information About Returns

Returns and exchanges are accepted on merchandise within 31 days of receipt. Refunds will be processed in the method by which original payment was made, within 7 business days. Our Returns Policy is in addition to your rights under the Australian Consumer Law. Read More