Delivery and Returns

This document sets out the Terms & Conditions of purchasing on Seafolly.com.au and is applicable to Australian customers only.  For Terms & Conditions relevant to your delivery location, please change your store view.
Seafolly reserves the right to reject the returns of goods which are not returned in accordance with our Delivery & Returns Policy.
This policy is applicable only to online customers and does not extend to customers who have purchased from a Seafolly Concept Retail Store or a Seafolly Stockist. Items purchased from a Seafolly Stockist are bound under that retailer's Returns and Exchanges Policy. Seafolly cannot be held accountable, or provide refunds or exchanges, for purchases made outside of a Seafolly Concept Store or Seafolly.com. For further information on these specific returns policies contact customerservice@seafolly.com.au.
If you do not understand the below Terms & Conditions, or if you have any questions, please contact a Seafolly Customer Service Representative on 855-732-36559.
 
 
Due to the Queen’s Birthday public holiday on the 8th June 2015 in Sydney Australia, all orders placed from 3:00pm AEST 5th of June will be dispatched on the 9th June 2015. 
Please note that Customer Service will also be closed from 6:00pm AEST 5th June 2015 until 9:00am AEST 9th June 2015. All enquiries will be responded to with urgency upon return.

Delivery

Postage Charges
FREE POSTAGE within United States for orders over USD$150.
Orders under USD$150 will incur a USD$15.00 shipping fee.

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Delivery Locations
Seafolly.com delivers only to United States, except Guam and Puerto Rico.
Please change store view to your local site for additional delivery locations.

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Delivery Timeframes
All goods purchased on Seafolly.com will receive a tracking number sent upon dispatch to the order email address; and be delivered by DHL within 2-4 working days.
Track your parcel here.
Please note, rural areas may add an additional day to delivery time frames.
Order delivery times are provided as guidelines only, and do not take into account possible delays caused by payment authorisation. We cannot be held liable for any delay in delivery and the above time is as provided to us by the freight company.

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Delivery Address
Please provide an address where you will be located during office hoursas DHL require a signature upon receipt. If a work address is provided, DHL requires the business and receivers’ names.
Should no one be present at delivery to sign for your parcel, a card will be left and the parcel taken to your local post office or freight depot.
Once an order has been dispatched, Seafolly Australia is unable to amend delivery location or redirect parcel.

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Online Returns and Exchanges Policy
Our Returns Policy is in addition to your rights under the Australian Consumer Law.

Return or Exchange Requirements
Seafolly Australia is passionate about ensuring that you are completely satisfied with your purchase. If you change your mind about an item purchased on Seafolly.com.au, you are entitled to an exchange or refund within 31 days of receipt should it meet the below requirements:
  • - Proof of purchase provided
  • - Tags attached
  • - Garment in original condition, including  unworn and unwashed
          Please make sure that swimwear is tried on over your own underwear. In the interests of hygiene, we may refuse returns of items where it's obvious that this hasn't been done.
  • - Returns Form enclosed in returns package
       Enclosed in your original order.

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*Christmas Extended Returns and Exchange*
Purchases made online between 11/01/2014 and the 12/31/2014 are eligible to be returned or exchanged until the 02/28/2015. All Returns and Exchanges must meet the policy requirements as below.

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Postage of Exchange or Refund
Seafolly does not accept responsibility of customer sent return or exchange packages; so it is advised that when shipping returns or exchanges that meet the above required criteria, customers should select a service that provides tracking.
PLEASE NOTE: Duty, tax and/or shipping costs incurred on an exchange or refund order is at the customers’ expense and cannot be refunded unless deemed faulty by a Seafolly representative.

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Delivery Address
Please direct all return or exchange packages to:

Seafolly US Website Returns
Seafolly Newport Beach
1135 Newport Centre Drive CA 92660
USA

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Refund Payments
Refunds will be processed in the method as the original payment within 5 business days of Seafolly receiving the return parcel. Notification will be sent to nominated email address at the time of this transaction.
PLEASE NOTE: Seafolly cannot be held accountable for banking institution processing timeframes.

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Exchanges or Replacements
Seafolly offers exchanges and/or replacements that meet the required criteria for another size, colour or item; subject to product availability.
These will be processed within 5 business days of receipt and notification of this transaction will be provided to the nominated email address.
A limit of 1 exchange per order applies, unless product deemed faulty by a Seafolly Representative. Should a refund be requested for the exchanged item, Seafolly is happy to process a refund, should it meet the Returns Policy requirements.
Should a faster exchange be required, Seafolly recommends visiting a Seafolly Concept Store, or alternatively sending the item back for a refund and placing a separate order online for the new item. Seafolly will not accept out of pocket expenses should a customer choose this option.

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Same Value Exchange
Should the item requested for exchange be the same value as that of the product being returned, no additional payment will be required and the exchange item will be dispatched free of charge.

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Different Value Exchange
Should the item requested for exchange be different value as that of the product being returned, one of two scenarios will occur:
  1. A variance where payment is owed to the customer will be refunded as per the original order payment method.
  2. A variance where payment is owed to Seafolly, a Customer Service Representative will contact the customer prior to processing and dispatch to take additional payment.
    Primary contact will be made via telephone. If unanswered a voicemail will be left and an email sent to the nominated email address.

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Online Return or Exchange – In Store Processing
Please note this policy is only applicable to the below Seafolly Concept stores.
  • - Seafolly Newport Beach, CA

For more store information, please click here.

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In Store Exchanges
Seafolly Newport Store cannot process online exchanges. Exchanges are dispatched from Seafolly Head Office Australia within 5 days of receipting returned parcel. Should you require your exchange sooner we recommend for you to return your original order for a full refund and place a new order online.
Seafolly will not accept out of pocket expenses should a customer choose this option.

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In Store Refunds
Refund payments cannot be processed in store, so any refund requested in a Seafolly Concept Store will be progressed to Online Customer Service and will be processed within 5 business days to the original payment method. Notification will be sent to nominated email address at the time of this transaction.
PLEASE NOTE: Seafolly cannot be held accountable for banking institution processing timeframes.

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